Malphurs

As with many designers and developers, Malphurs Interactive uses Adobe’s Creative Suite of software. Our company also attempts to upgrade fairly quickly, as new versions of Adobe’s software usually provide much needed bug fixes and feature enhancements.

Yet, one thing that has not been improved upon is their terrible customer support. Gone are the old days when the forums would be constantly monitored by Adobe reps and employees. Don’t believe this? Try asking a question on the “official” Adobe Contribute message boards.

This was made even more apparent to me this year when Dreamweaver CS4 would no longer:

• perform any FTP connections without crashing
• remember any “site definitions”

Having trolled the Adobe support forums for almost two months and receiving absolutely no help, I finally discovered the answer to these issues.

So, in order to save others the time I lost (and there are many who have had the same issue), here is the fix: don’t change your hard drive name. It’s that simple.

Of course, in my case it wasn’t that easy: at some point in time (no doubt watching Thomas and Friends DVDs), my two year old hit my keyboard and inserted a space before my hard drive’s name. This simple thing essentially “broke” Dreamweaver. How did I notice this? While running the Mac OS Disk Utility program, I noticed an odd space in front of the hard drive’s name. More specifically, Disk Utility reported:

Fixing permissions on ” Macintosh HD”

May this information save you much frustration.